HELIX COACH AI
TERMS & CONDITIONS

Welcome to Helix Coach AI (“the Platform”), a digital psychosocial support and AI-assisted wellbeing system operated under the Bergh Foundation NPC.

​

By using this Platform, you agree to these Terms and Conditions.

​

Nature of the Service

​

Helix Coach AI provides AI-assisted psychosocial reflection tools, wellbeing content, and personal development support. 

​

The Platform is not a medical, psychological, psychiatric, or emergency service.

​

No Professional Relationship

​

Use of this Platform does not create any therapeutic, medical, or clinical relationship.

The Platform does not provide diagnosis, treatment, or emergency intervention.

Users must seek licensed professionals for clinical or crisis support.

​

AI System Limitations

​

The Platform is powered by artificial intelligence.

Users acknowledge that:

• Outputs may be inaccurate or incomplete

• The system does not provide professional judgment

• Content is for informational and reflective purposes only

User Responsibility

Users agree:

• Not to use the Platform in emergencies

• Not to rely solely on AI outputs for critical decisions

• To seek professional help when needed

​

Intellectual Property

​

All intellectual property, including systems, frameworks, AI models, prompts, design, and branding, is owned exclusively by the Bergh Foundation NPC.

No Transfer of Rights

Users do not acquire ownership, licensing, or equity rights through use of the Platform.

Platform Evolution

​

The Foundation may update, expand, commercialise, or restructure the Platform in future.

User access will remain protected where reasonably possible.

​

Limitation of Liability

The Foundation is not liable for:

• Emotional or psychological interpretation of AI outputs

• Decisions made based on Platform use

• Service interruptions or errors

Governing Law

These Terms are governed by the laws of South Africa.

PRIVACY POLICY

​

This Privacy Policy explains how Helix Coach AI collects and processes personal information.

The Platform is operated by the Bergh Foundation NPC.

Information We Collect

We may collect:

• Name and contact details

• Account login data

• Chat interactions

• Emotional and psychosocial input

• Device and usage data

​

Sensitive Information

​

Users may share sensitive emotional or psychosocial information.

This is protected under applicable data protection laws, including POPIA.

How We Use Information

​

We use data to:

• Provide AI responses

• Improve system performance

• Enhance user experience

• Maintain platform safety

We do not sell personal data.

Data Storage and Security

​

We use reasonable security measures including encryption and access controls.

No system is completely secure.

Data Retention

​

Data is kept only as long as necessary for service delivery and legal compliance.

Users may request deletion of their data.

Your Rights

Users may request:

• Access to their data

• Correction of data

• Deletion of data

• Withdrawal of consent

International Processing

Data may be processed in different jurisdictions with appropriate safeguards.

Children

The Platform is not intended for unsupervised use by minors in sensitive contexts.

​

INTELLECTUAL PROPERTY NOTICE

All content, systems, AI models, frameworks, prompts, designs, and platform architecture are owned exclusively by the Bergh Foundation NPC.

No user or third party obtains ownership rights through use or interaction with the Platform.

The Platform and its intellectual property remain protected under applicable copyright and intellectual property laws.

PLATFORM EVOLUTION NOTICE

​

Helix Coach AI is an evolving digital system.

The Bergh Foundation NPC may:

• Update the Platform

• Add new features

• Introduce commercial models

• Create or transition to separate legal entities in future

Such changes will not affect lawful user access or existing agreements.

AI SAFETY NOTICE

​

Helix Coach AI is an artificial intelligence system and not a human professional.

It does not:

• Diagnose conditions

• Provide medical or psychological treatment

• Offer emergency support

Users must seek professional help in crisis situations.

The Platform is designed for reflective, informational, and psychosocial wellbeing support purposes only.

ONGOING IMPROVEMENT NOTICE

​

Helix Coach AI continuously improves through system optimisation and non-clinical psychosocial research methodologies.

User interactions may be analysed in anonymised or aggregated form to:

• Improve AI performance

• Enhance safety and user experience

• Develop new wellbeing features

No personal data is sold or used for advertising.

All improvement processes comply with applicable data protection laws, including POPIA.

​

FINAL STRUCTURE SUMMARY

​

Helix Coach AI is operated under the Bergh Foundation NPC as a psychosocial AI wellbeing platform. All intellectual property is owned by the Foundation. The Platform provides non-clinical, AI-assisted reflective support tools and does not replace professional medical, psychological, or emergency services.

​